Website Qatar airways
QR17591 – Customer Services Agent II – Algeria | Qatar Aviation Services | Dohao
Organisation:Qatar Aviation Services
Job Function:Ground Handling
Division:Customer Services – QAS (Division)
Employment Type:Full Time – Permanent
City:Middle East | Qatar | Doha
Last date of application:31-Aug-2018
Qatar Aviation Services
Qatar Aviation Services (QAS) is an award winning, premier ground handling organisation whose global headquarter is at Hamad International Airport (HIA), the hub airport of Qatar Airways. Since its establishment in 2000, QAS has developed a reputation as a premium provider of world-class ground services to: international airlines; Heads of State and VVIPs; private fleets and customers; executive charter flights and cargo operators.
The QAS team comprising of over 8,000 strong multicultural employees, is dedicated to fulfilling the total passenger and cargo requirements of the airport, the airlines and customers it serves. This team of highly trained and diversely skilled staff is the reason for QAS outstanding success and their Customer’s satisfaction.
About Your Job: In this role you will be required to provide means of transportation (wheelchair and buggy) assistance to passengers with special needs from the aircraft, baggage screening area, check-in counter, Transfer Area in accordance to the SOPs.
You will also be responsible to ensures disembarking passengers requiring special assistance are serviced and/or escorted to the arrival hall/lounge and cleared through all immigration, baggage claims (if any) and customs formalities, assist connecting passengers in carrying out check-in formalities at the transfer desk and escort passenger to the Customer Care lounge.
Based on operational requirement you could be allocated to cover different areas/tasks which will include but not be limited to pushing wheelchairs or driving buggies.
About You: To be eligible for this position you should be high school qualified with one year experience in airport passenger handling procedures, have knowledge in humanitarian assistance and on safety regulation. You must possess a valid Qatari Driving License with good oral and written communication skills in English language. Knowledge of Arabic language will be an added advantage.
Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate
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